Effective Date: October 8, 2025
Thank you for shopping with Villegirl.com.
This Shipping Policy explains how we process, ship, and deliver your orders. By placing an order through our website, you agree to the terms below.
1. Order Processing Time
- All confirmed orders are processed within 24–48 hours (excluding weekends and public holidays).
- You’ll receive an order confirmation email or message after checkout, and another notification once your order has been shipped.
- In rare cases, order processing may take slightly longer due to high demand or stock updates.
2. Shipping Locations
We currently deliver to all major cities and states within Nigeria.
For international orders, please contact our support team before purchasing to confirm availability and delivery timelines.
3. Delivery Timeframe
- Lagos: 1–3 business days
- Other Nigerian States: 2–5 business days
- Remote Areas: 5–7 business days
Delivery times are estimates and may vary depending on courier delays, holidays, or unforeseen circumstances.
4. Shipping Fees
- Shipping fees are calculated at checkout based on your delivery location and the courier service used.
- From time to time, we may offer free shipping promotions on selected products or order amounts.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number or delivery update message via SMS, WhatsApp, or email.
You can use this to monitor your delivery status directly with the courier.
6. Incorrect Addresses
Please double-check your shipping address at checkout.
Villegirl.com is not responsible for failed deliveries due to incorrect or incomplete addresses provided by the customer.
If you realize an error after placing your order, please contact us immediately at [email protected] before shipment.
7. Failed Deliveries & Re-Deliveries
If a delivery attempt fails (e.g., the customer is unavailable or unreachable), the courier may attempt redelivery or contact you for a pickup.
Unclaimed packages after multiple attempts may be returned to us, and reshipping fees may apply.
8. Damaged or Missing Items
If your package arrives damaged or items are missing, please report it within 24 hours of receipt by sending a message to [email protected] with clear photos of the product and packaging.
We’ll review and resolve the issue promptly.
9. Contact Us
If you have any questions about shipping, delivery times, or your order status, please contact:
📧 [email protected]
🌐 https://villegirl.com